Any claims for damaged products, shortages or receiving the wrong product must be made within seven business days. Please contact customer service within this time frame to arrange for a return.
All sales of special order items are final. We do not accept returns of items we do not stock. Your customer service representative will inform you which items are not returnable.
A2ZHardware.com accepts returns on all stocked items within 30 days for a full refund. Items must be in original packaging and in working order. Any stocked items returned after 30 days will be subject to a 25% restocking fee.
Item Return Information
Contact us via email at: support@a2zhardware.com
Call us toll free at: 1.800.778.2217
Or contact us by mail at:
Hodge Products, Inc.
1410 Hill St.
El Cajon, CA 92020
Please Include the following information:
Your order number
The item number and quantity of the product you wish to return
The reason for your return
Was the item used or not
Please include the number of boxes and weights if possible
A2ZHardware.com will reply either via email or phone with a return authorization number and shipping instructions for you. Once our warehouse has received the item and processed your return your credit will be processed. A2ZHardware.com will pay for return shipping only for products shipped to you in error or that were received defective. All warranty issues must be directed to the manufacturer. For manufacturer's contact information please call our customer service department at 1.800.778.2217.
